Terms & Conditions
Yes! there is a LIFETIME WARRANTY ON ALL OUR LEDs & HIDs - please read below for more info on our Warranty & Policies!
All orders ship through the USPS the same or next business day. Guaranteed!
All items will ship from the US.
Shipping within the US is FREE, and only a small shipping charge to Canada and worldwide.
We are NOT responsible for any lost or damage packages! You can purchase insurance for an additional charge, please contact us for this option.
If you did not purchase insurance and your package is lost or damage we are NOT liable.
-Any lost/stolen package claims must be placed within 35 days meaning you mus contact us within 35 days.
-For any Damage Claims, you must email us 7 days after the package delivery date.
-If the package says "delivered" an investigation will be opened, if the package is not found insurance will not cover the claim.
For Canada/Overseas - We are not responsible for any VAT/Tax you might have to pay after the shipment arrives
Buying from us insures you will be getting a great product. We stand by our product and we have a no hassle return policy.
*Shipping fees we incurred are deducted from the final refund.
*10% restocking fee on all returns.
**You must return items securely, meaning it must be packed in a bubble pack, or box. If the item is returned damage we cannot honor the refund/return or warranty. Please include a tracking # as if an item is not returned to us we cannot honor any returns, refunds or warranty.
You can always contact us if you have any issues with our products.
**There is no returns on HID Kits once opened, ALL HID kits come with a security seal and once it is broken you cannot return the HID Kits for any reason.
First make sure you are purchasing the correct bulb type and light temperature. All Cars are different and some need certain adapters, & resistors, we sell everything you might need to complete the install.
**There is a Lifetime Warranty on our HID Kits, meaning if there is any issues with them, we will replace them once mailed back. Customers pay the shipping to and from for any warranty claims on HID Kits.
**Every car’s electrical system is different, meaning different modifications might be required for any HID Kit.
This is up to the customer to figure out what might needs to be done prior to opening our HID Kit.
**Once HID kits are opened, these are still not returnable.
LED / HID Limited Lifetime Warranty:
Yes, our LED have a limited lifetime warranty! This does not cover any type of user misuse of our product. If any of our LED have a defect we will happily replace it for you, however, we do need the defected LED returned to us (at the expense of the customer) in order to send you a new LED (at our expense).
We need the LED to examine and correct the problem to avoid any misuse of our LED. Every case is different and at the end you will always help out a customer!
All HID warranty claims shipping costs will be covered by the customer, meaning the customer will have to pay for shipping of the product back to us, and shipping out of the new product. Due to our low costs of our HID Kits and high shipping cost, we are unable to cover HID warranty claims shipping costs and ALL costs will be covered by the customer.
-If we no longer carry an item a similar item of equal value will be sent, if we ONLY have more expensive models the difference has to be covered by the customer, this is rare but can happen with older warranties that are over 2 years old.
Voltage/Electrical with your car + LEDs:
Most times it is not our LED itself failing but the type of volts your car is sending to the LED which causes the LED to fail. This is commonly seen in CANBUS equipped cars that send higher than normal voltage to our LED’s resistors. We will still replace them under our warranty, but only 1 time, it will be up to you to change your voltage settings so it does not ruin the LED resistors. We can determine once we have the LED returned if it was due to high volts, or our LEDs/resistors going bad on their own. If it was determined to be our LED we will be able to replace it an unlimited amount of times, if it was the voltage of your car, we will not be able to replace it after the initial warranty claim and will ask you adjust your CANBUS/Cold Diagnostics and any other feature that might be sending higher than normal volts to your car to fix the issue.
Lifetime Warranty is non-transferable
-Our Lifetime warranty is only valid for the original
purchaser of the product. The warranty
-You can transfer a warranty if you are purchasing this as a gift. You have to email us 7 days after purchase with the email & name of the person receiving this as a gift, if you do not do this it will not be under our warranty
Canadian Limited Lifetime Warranty*Please Read*:
If you are purchasing from Canada or overseas, please read this before purchasing as you must agree to these terms. We sell high quality LED at the lowest possible price, you will still have our great lifetime warranty, however you will have to pay for shipping no matter what issue you are having with your LED, even if it is our fault, meaning you have to pay for the shipping cost of the damaged LED back to us and shipping of a replacement.! The shipping is too high for us to cover. Issues with our LED are very low due to our extensive testing before shipping.
Shipping cost to Canada range from $23.50 to $32.50 on the higher end, it will depend on the products you are purchasing and location, we ship items using USPS Priority Mail with a Tracking # and Insurance. If your items are lost, you can choose to reship the items, or a refund. Your shipping expenses are NOT refundable, and if you choose to reship the items, you will have to pay for the shipping again. From our research we are offering the same or in some cases LOWER shipping rates than our competitors.
Always check your local laws:
Error Free Policy:
We offer many error free LEDs, we test them in many cars prior to stating they are error free, however, VW and many other CANBUS cars can still trigger an error with our LEDs for many reasons, it is rare, but can happen.
A few reasons is if you modify your car using VCDs which changes factory settings, or if you add any other modifications to the car that might affect the electronics, such as reverse camera, new headlights, or taillights. Even if they are OEM, they are not factory set to the OEM electrical settings and can cause a light out error.
Our claims to error free apply to cars we tested with the settings we tested them with, which is OEM Factory settings, if you have an error with our bulb, you might have to add an outside resistor. You agree to this when purchasing these as error free that an error can occur under certain circumstances.
If you do get an error with our product, you can return it after 30 Days, our shipping fees are not refundable & there is a 10% restocking fee.
If you are not sure if your car might cause an error, please contact us and we can help research your car.
*DISCLAIMER*PLEASE READ BEFORE PURCHASING*
In no event will deAutoKey.com be liable for any damages, direct or indirect, consequential or compensatory, arising out of the use of this product.
We ALWAYS suggest having a trained and insured professional install all our LEDs that warranty our work. If you have any issues with our LEDs/HIDs during or after your install we are not responsible and the person who installed your product is 100% responsible.
We have never had any issues with our LED and these have been tested in all vehicles listed. The disclaimer is there to protect us against any user-error while installing these LED sets.
We are always available:
Errors on our website:
If there is an error in any pricing or shipping costs we reserve the right to refund that purchase to the customer. You agree on this policy once you place an order on our website.
Here for the customer:
We are "here for the customer" meaning our main goal is customer satisfaction and that means all our products have a full warranty so you can buy from us with confidence!
Below are quick terms and conditions that are automatically agreed upon once you checkout and purchase from our website:
Shipping Insurance must be purchased to cover any damage or lost packages. In an event of any damage or lost packages a claim must be opened with the USPS prior to shipping any new product.
All HID/Fog headlight kits are non-returnable once opened, they are still covered under our Lifetime Warranty and we warranty our product against any defects for a lifetime.
Our LEDs/HIDs are not replaceable due to any user error. But we will help and work with setting you up with a replacement instead of buying an entire new kit.
Our Lifetime Warranty is non-transferable - if you are purchasing this as a gift you can contact us 7 days after purchase with person's email/name and they will receive the lifetime warranty, otherwise the Lifetime Warranty will only be valid to the original purchaser of the product.
We test all of our LEDs to ensure they are error free, however, different car modifications, VCDs or sub-trims could cause errors. We can only guarantee LEDs are error free in the car model we tested within the listing.
Shipping fees are deducted from any return even if the shipping is Free
In no event will deAutoKey/LED.com be liable for any damages, direct or indirect, consequential or compensatory, arising out of the use of this product. We always suggest having a trained and insured professional install all our LEDs that warranty their work.
Always check your local laws prior to installing any lighting / all of our lighting are for off-road use only.
Errors on our website:
If there is an error in any pricing or shipping costs we reserve the right to cancel the order.
We are here for the customer meaning our main goal is customer service - all our products have a full warranty & support so you can buy from us with confidence!