FAQ

We ship all orders next/same day with a tracking #!
-If an order is out of stock or we cannot ship it within 24 hours we will contact you through the email you provided at checkout with more information.

We ship via USPS First Class mail.
-This option is 100% FREE within the US!
You can upgrade to USPS Priority Mail for a small fee at checkout.
First Class packages typically take 3-5 days to arrive, Priority Mail packages typically take 1-3 days to arrive. International orders typically take 8-14 days to arrive.
-All arrival dates are estimates.
*Insurance*
Insurance is only purchased if you purchae it at checkout for an additional charge for $3.95

We ship all our items from our US warehouse.
No items will arrive from overseas so you will receive your items quickly!

You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation with a tracking # will be e-mailed once the order has shipped.

We accept PayPal and the following credit cards: Visa, Master Card, Discover and American Express.
--please note that a paypal account IS NOT required to checkout.

To cancel an order you placed, please contact us through our contact form with the subject 'Order Cancellation' followed by your order number (ex. 'Order Cancellation (#1234)'). To edit an order you placed, please contact us through our contact form with the subject 'Order Edit' followed by your order number (ex. 'Order Edit (#1234)').

You have 30 days for any returns for a refund - the item must not used and in resellable condition.
You can exchange any items if there was a mistake with the order within 7 days.
We offer a Lifetime Warranty on all our HID/LEDs! For more info on returns and exchanges, check out our returns and exchanges page.

Our Lifetime Warranty is simple! Fill out our form with all required details: Warranty form.

We will reply the same day with instructions, all situations are different but our policy is normally:
For regular LED bulbs:
-Customer ships back the damaged item (customer pays shipping to ship the damage item(s) back), we will ship you a new item after the package arrives (we pay to ship you the new item).

For all HID/LED headlight/fog lighting:
-All shipping cost must be paid by the customer.

For international warranties:
-Customer must pay all shipping costs no matter the item.

-You will never have to pay for the actual item to be replaced!

If you have any additional questions, feel free to send us an e-mail to Support@deAutoLED.com

Or you can use our contact form